Refund policy

30-Day Money-Back Guarantee

We want your kids to love BlockScape. If you're not happy with your order, you can request a return within 30 days of delivery for a full refund of the product price.

How to start a return

Email us at blockscapestore@icloud.com with your order number and the reason for the return. We'll reply within 24–48 hours with return instructions. Please don't send items back before contacting us.

Conditions

• The item must be returned in its original packaging with all included accessories (USB cable, remote control).
• Return shipping costs are paid by the customer, unless the item arrived damaged or defective.

Damaged or defective items

If your BlockScape arrives damaged or stops working, email us within 30 days with a photo or short video of the issue. We'll send a free replacement or issue a full refund — no need to return the item.

Refunds

Once we receive and inspect your return, we'll process your refund to the original payment method within 5 business days. Your bank may take a few additional days to post it.